AI Communications Terms & Disclosure

1. What Is the AI Chat Assistant?

Total Drilling Supply uses an AI-powered chat assistant on our website to help visitors find equipment information, answer common questions, and connect with our team. The assistant is a software system trained to respond to questions about oilfield equipment and the Total Drilling Supply inventory.

The chat assistant operates automatically and does not involve a human Total Drilling Supply employee unless you are explicitly transferred to one. It is visible as a floating chat icon in the lower-right corner of the page and displays an AI indicator label so you always know you are communicating with an automated system.

2. What the AI Assistant Knows

The AI assistant is designed to help with:

• Information about drilling rigs and oilfield equipment generally (types, specifications, industry terminology)
• The Total Drilling Supply equipment inventory listed on this website
• General information about how to request a quote or contact our team
• Navigation and use of the Total Drilling Supply website

The assistant's knowledge is based on information available at the time it was configured. Inventory and pricing information may not reflect real-time availability.

3. Limitations of the AI Assistant

Specifically, the AI assistant:

• Cannot confirm real-time equipment availability — availability changes frequently; contact us directly to confirm
• Cannot provide binding pricing — all price information from the AI is indicative only; a formal written quotation from Total Drilling Supply is required
• Cannot commit to any contract, sale, or agreement — no statement made by the AI constitutes an offer, acceptance, or binding commitment
• Cannot provide engineering or technical certification — always engage qualified oilfield engineers for technical decisions
• May make errors or provide outdated information — AI systems can produce incorrect responses; verify important information directly with our team
• Does not replace human judgment — purchasing decisions involving significant capital should involve direct consultation with our experienced team

Total Drilling Supply is not liable for any decisions made in reliance on AI chat responses.

4. Conversation Data & Privacy

When you use the chat assistant, your conversation content is collected and processed. Here is how that data is handled:

• Collection: The content of your messages and the AI's responses are logged.
• Purpose: Logs are used to improve the quality of the AI assistant, investigate complaints, and ensure the assistant operates correctly.
• Storage: Conversation logs may be retained for up to 12 months.
• Third-party processing: Conversations are processed by our AI service provider under a data processing agreement. The provider is not authorized to use your conversation data for its own purposes.
• No sensitive data: Do not share sensitive personal information, financial account details, passwords, export-controlled technical data, or confidential business information in the chat.
• Access and deletion: You may request access to or deletion of your conversation data by contacting us at bob@2tds.com.

For full privacy details, see our Privacy Policy. For cookies set by the chat widget, see our Cookie Policy.

5. Reaching a Human Representative

If you need to speak with a real person at Total Drilling Supply at any time, you can:

• Ask the chat assistant to "connect me to a human" or "transfer to a person"
• Call us directly at 860-608-2327
• Email us at bob@2tds.com
• Submit a contact form at our Contact page

Our team is based in Houston, TX (Central Time). We respond to all serious equipment inquiries within one business day.

6. Acceptable Use of the Chat

You agree not to use the AI chat assistant to:

• Submit harmful, abusive, or threatening content
• Attempt to manipulate the AI into providing false, misleading, or harmful outputs
• Extract or reproduce proprietary Total Drilling Supply business information for competitive purposes
• Submit content that violates any applicable laws

We reserve the right to terminate chat sessions and block users who misuse the chat feature.

9. AI Phone Receptionist

In addition to the AI chat widget, Oil Rigs Now (a division of Total Drilling Supply LLC) uses an AI-powered phone receptionist to answer incoming calls to 713-565-0747. The AI phone receptionist:

• Answers calls automatically and can respond to questions about our inventory, services, and how to request a quote
• Has the same limitations as the chat assistant — no binding commitments, no real-time availability confirmation, no engineering assessments
• Can transfer your call to a human representative — say "speak to a human" or press zero at any point

By calling our number, you acknowledge that the initial response may be from an AI system.

10. Call Recording & Consent (CIPA § 632)

Calls to Oil Rigs Now / Total Drilling Supply LLC may be recorded for quality assurance and service improvement. At the start of every call, our AI receptionist provides this notice:

By continuing the call after this disclosure, you consent to recording under California Penal Code § 632 and equivalent all-party consent statutes. If you do not consent to being recorded, please disconnect and contact us at bob@2tds.com.

All-Party Consent States

Our call-start disclosure satisfies all-party consent requirements in: California (CIPA), Florida, Illinois, Maryland, Michigan, Montana, New Hampshire, Oregon, Pennsylvania, Washington, Connecticut, Delaware, and Nevada.

Call Recording Data

• Recordings retained up to 12 months.
• Processed by Retell AI under a data processing agreement.
• Request access or deletion: bob@2tds.com.
• EU/UK callers: lawful basis is legitimate interests under GDPR; you may object at call start.

7. Changes to This Disclosure

We may update this disclosure when we change AI providers, update the assistant's capabilities, or change how conversation data is handled. Material changes will be reflected by updating the "Last Updated" date on this page.