Privacy Policy

1. Information We Collect

Information You Provide

When you submit a contact form, request a quote, or communicate with us, we may collect:

• Name and job title
• Email address and phone number
• Company name and business address
• Equipment details you are inquiring about
• Any other information you choose to share

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address and approximate geographic location (country/region)
• Browser type, version, and operating system
• Pages visited, time spent, and navigation paths
• Referring URL and device type
• Date and time of visits

This information is collected primarily through Google Analytics. See Section 3 for cookie details.

AI Chat Conversations

If you use our AI-powered chat assistant, we collect the content of your conversations. See Section 12 for full details.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries — answer questions about equipment, pricing, and availability
• Facilitate transactions — assist with buying, selling, or financing drilling equipment
• Improve our website — understand how visitors use the site via Google Analytics
• Communicate with you — send information relevant to your specific inquiries
• Legal compliance — comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Cookies & Tracking Technologies

We use cookies to operate our website. For full details, see our Cookie Policy. In summary:

• Google Analytics (_ga, _gid, _gat) — analyze website traffic; data sent to Google under their privacy policy
• Preference cookies — remember your language choice and cookie consent

You can manage cookies via our consent banner or your browser settings. You can opt out of Google Analytics via Google's opt-out tool.

4. Sharing Your Information

We do not sell your personal data. We may share information in limited circumstances:

• Google LLC — processes analytics data under a data processing agreement
• Transaction counterparties — when you initiate a buy or sell inquiry, relevant details may be shared with the other party to facilitate the transaction
• Legal requirements — when required by law, court order, or to protect rights and safety
• Business transfers — in the event of a sale or merger of our business; we will notify you before your data becomes subject to a different policy

5. International Data Transfers

Total Drilling Supply is headquartered in Thompson, Connecticut, USA. Our site serves customers worldwide. When we receive data from EEA, UK, or other restricted jurisdictions, we ensure adequate protections are in place, including Standard Contractual Clauses (SCCs) for transfers to Google LLC and other US-based processors.

By using our website, you acknowledge that your information may be processed in the United States where data protection laws may differ from your jurisdiction.

6. Data Retention

• Contact inquiries and correspondence — up to 7 years to support transactions and legal obligations
• Google Analytics data — 26 months (configured in our Analytics account)
• Cookie consent records — 1 year or until consent is withdrawn
• AI chat logs — up to 12 months; see Section 12

7. Your Privacy Rights

Regardless of location, you may request to access, correct, or delete personal information we hold about you, and to withdraw consent at any time. Contact us at bob@2tds.com. We respond within 30 days and may verify your identity before processing requests.

8. European Union — GDPR Rights

If you are in the EEA, UK, or Switzerland, you have rights under the GDPR or equivalent legislation, including:

• Access (Art. 15), Rectification (Art. 16), Erasure (Art. 17), Restriction (Art. 18), Data Portability (Art. 20), and Objection (Art. 21)

Legal bases: contract performance, legitimate interests (analytics, security), consent (non-essential cookies), and legal obligation.

You may lodge a complaint with your national data protection authority (e.g., ICO in the UK).

9. California — CCPA/CPRA Rights

California residents have the right to Know, Delete, Correct, and Opt Out of Sale/Sharing. We do not sell or share personal information for cross-context behavioral advertising. To submit a request, email bob@2tds.com with subject "California Privacy Request." We respond within 45 days.

10. Canada — PIPEDA Rights

Canadian residents may access their personal information, challenge its accuracy, and withdraw consent at any time, subject to legal restrictions. Contact our Privacy Officer at bob@2tds.com. Unresolved concerns may be escalated to the Office of the Privacy Commissioner of Canada.

11. Children's Privacy

Our site is for business professionals and is not directed to children under 16. We do not knowingly collect personal data from children. Contact us at bob@2tds.com if you believe we have done so.

12. AI Chat & Conversation Data

Our website may feature an AI-powered chat assistant. If you use it:

• Conversations may be logged to improve quality and accuracy
• Do not share sensitive personal or confidential business information in the chat
• Chat content does not constitute professional advice or legally binding commitments
• Chat data is processed by our AI provider under a data processing agreement

See our AI Chat Terms for full details.

14. California Invasion of Privacy Act (CIPA)

Under the California Invasion of Privacy Act (Penal Code §§ 630–637.9), Total Drilling Supply LLC provides the following specific disclosures:

Google Analytics

Our website uses Google Analytics, a service of Google LLC. We use Google Analytics Consent Mode v2, which means Google Analytics does not set cookies or transmit tracking data until you have expressly consented to analytics cookies via the cookie preferences banner on this site. If you decline analytics cookies, Google Analytics operates in a cookieless modeling-only mode and does not identify you individually.

AI Chat & AI Phone Interceptions

If you use the AI-powered chat widget on this website, or call our AI phone receptionist, your communications are transmitted to third-party AI service providers. You receive a disclosure before each AI interaction begins, and by proceeding you expressly consent to this transmission as required by California Penal Code § 631. If you do not consent, contact us by email at bob@2tds.com instead.

No Session Replay or Keystroke Capture

Total Drilling Supply LLC does not use session replay tools, keystroke loggers, or mouse-tracking software beyond standard analytics (with consent) and AI communications (with disclosure and consent).

Your Rights Under CIPA

California residents may contact our Privacy Officer at bob@2tds.com or at our Thompson, CT address regarding any CIPA concerns.

15. AI Phone Receptionist & Call Recording

Oil Rigs Now (a division of Total Drilling Supply LLC) uses an AI-powered phone receptionist to answer incoming calls. When you call, your call may be answered by an AI assistant and may be recorded. The following disclosures apply.

Call Recording Consent & Disclosure

At the start of every call, our AI receptionist plays the following disclosure:

By continuing the call after this disclosure, you consent to recording. If you do not consent, please disconnect and email us at bob@2tds.com.

All-Party Consent States

Several U.S. states require all parties to consent before a call may be recorded, including: California (CIPA § 632), Florida (§ 934.03), Illinois (720 ILCS 5/14-2), Maryland (§ 10-402), Michigan (MCL § 750.539c), Montana, New Hampshire, Oregon, Pennsylvania, Washington, Connecticut, Delaware, and Nevada. Our call-start disclosure satisfies these requirements.

International Callers

For EU/UK callers, the lawful basis for recording is legitimate interests under GDPR (quality assurance, dispute resolution). You may object at the start of any call. Under PIPEDA, implicit consent is established by the call-start disclosure.

Call Recording Data

• Retention: Recordings stored up to 12 months.
• Provider: Retell AI processes call audio under a data processing agreement.
• Your rights: Request access to or deletion of your recording at bob@2tds.com.

13. Changes to This Policy

We may update this policy at any time. Material changes will be noted by updating the "Last Updated" date and posting a notice on the site for 30 days. Continued use of the site after changes constitutes acceptance.